Helpdesk

Helpdesk

A support helpdesk system is available to respond to technical issues regarding online assessments and online data collection projects for accountability projects of the North Carolina Department of Public Instruction. This helpdesk will respond to help requests from North Carolina schools participating in North Carolina Department of Public Instruction accountability projects.

How to Contact the Helpdesk:

Email requests are preferred for helpdesk communication and should be sent to . Email requests can be sent anytime. You should get an email reply which will include a ticket number and instructions on how to communicate with the Helpdesk about the request. If you do not get an email reply, then you must assume that the Helpdesk did not receive your assistance request and you should then use the phone request method detailed below.

Phone requests can be placed by calling (919) 515-1320 anytime. Helpdesk operational hours are from 7:30 AM - 5 PM, Monday-Friday (excluding holidays). If the call is during non-office hours or cannot be taken immediately, then the call will go to a voicemail system. Voicemail system messages are collected by staff as quickly as possible.

If you are seeking technical assistance with using online assessment tools and data collection systems and you are NOT doing so as an operational function of a public school in North Carolina, the helpdesk will not be able to assist.

The following information is requested when contacting the helpdesk:

First Name
Last Name
Phone number to return tech support call to (in case of disconnect, etc.)
School and district calling from
If possible, email address

Projects supported by this helpdesk include:

NCDesk and the Online Test of Computer Skills (Computer Skills Test Edition 3)
Computer Skills Alternative Assessment (Computer Skills Edition 3)
Online North Carolina End-of-Course Assessments
NCCLAS (North Carolina Checklist of Academic Standards)
NCEXTEND1
NCESR (North Carolina Experimental Section Review
NCRegistration (Online Assessments and Online Data Collection Projects Management System)
IWS (Online Item Writing System)
TNN (Testing News Network for local public school system test coordinators)
NC Testing Program Moodle (Item Writing and Reviewing Training)

Helpdesk Inactive Dates (through December 2008):

Mon May 28, 2007	Wed July 4, 2007	Mon Sept 3, 2007
Thurs-Fri Nov 22-23, 2007	Mon Dec 24 - Mon Dec 31, 2007	Tues Jan 1, 2008
Mon Jan 21, 2008	Mon May 26, 2008	Fri July 4, 2008
Mon Sept 1, 2008	Thurs-Fri Nov 27-28, 2008	Wed Dec 24 - Fri Jan 2, 2009

This file was modified on Wednesday, April 23, 2008; at 1:18:43 PM