Helpdesk

A support helpdesk system is available to respond to technical issues regarding online assessments and online data collection projects for accountability projects of the North Carolina Department of Public Instruction. This helpdesk will respond to help requests from North Carolina schools participating in North Carolina Department of Public Instruction accountability projects.

How to Contact the Helpdesk:

Email requests are preferred for helpdesk communication and should be sent to . Email requests can be sent anytime. You should get an email reply which will include a ticket number and instructions on how to communicate with the Helpdesk about the request. If you do not get an email reply, then you must assume that the Helpdesk did not receive your assistance request and you should then use the phone request method detailed below.

Phone requests can be placed by calling (919) 515-1320 anytime. Helpdesk operational hours are from 7:30 AM - 5 PM, Monday-Friday (excluding holidays). If the call is during non-office hours or cannot be taken immediately, then the call will go to a voicemail system. Voicemail system messages are collected by staff as quickly as possible.

If you are seeking technical assistance with using online assessment tools and data collection systems and you are NOT doing so as an operational function of a public school in North Carolina, the helpdesk will not be able to assist.

The following information is requested when contacting the helpdesk:

1. First Name
2. Last Name
3. Phone number to return tech support call to (in case of disconnect, etc.)
4. School and district calling from
5. If possible, email address

Projects supported by this helpdesk include:

• NCDesk and the Online Test of Computer Skills (Computer Skills Test Edition 3)
• Computer Skills Alternative Assessment (Computer Skills Edition 3)
• Online North Carolina End-of-Course Assessments
• NCEXTEND1
• NCReview: Teacher Review
• NCRegistration (Online Assessments and Online Data Collection Projects Management System)
• Test Development System (Online Item Writing and Review System)
• TNN (Testing News Network for local public school system test coordinators)
• NC Testing Program Moodle (Item Writing and Reviewing Training)

This file was modified on Friday, August 21, 2009; at 9:48:22 AM